Terms of use:
Introduction
Vela Vrata Travel d.o.o. provides hotel and catering services in accordance with the General Terms and Conditions, and with the period and details as confirmed on the reservation. Vela Vrata Travel d.o.o. is not liable for circumstances caused by conditions beyond its control, including wars, acts of terrorism, riots, strikes, natural disasters, sanitary disruptions, restrictions by local or state authorities etc.
Booking and Payment
Inquiries and booking can be done via our web site, by mail, phone, fax, or in person at the the hotel reception. When booking, the customer confirms that she/he accepts these Terms and Conditions in their entirety. Everything stated hereafter becomes legally binding both for the customer and Vela Vrata Travel d.o.o. When booking, the customer is required to give all the information necessary during the booking procedure. When booking, the customer is required either to pay an advance, or provide a valid credit card as a payment guaranty, depending on the method of payment. The balance of the service cost is payable at the hotel reception prior to departure of the customer. The bookings made online, via mail or fax, are valid only after the sales office confirms in written that the reservation is accepted. The confirmation mail/letter/fax has to be presented at check in.
Accomodation Tax
According to the Croatian Tourist tax Law, the customers are required to pay the accomodation tax when paying for their accommodation. The Tourist tax in the Republic of Croatia varies from destination to destination and travel period. Children from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The amount of the accomodation tax to be paid, is payable together with the balance of the cost. The amount of the accomodation tax paid will be clearly specified on the invoice issued by the service provider.
The accomodation tax for the year 2025. in the city of Buzet is 1.10 EUR per person per night for dates from October 1. until 31.03. or 2.00 EUR per person per night for dates from 01.04. until 30.09.2024. year.
The Service Rates
The price of the services includes the basic service per person/day or per unit as described in the price list. Additional services are not included in the price of accommodation, therefore the customer pays for them separately. These services must be requested at the time of booking. Vela Vrata Travel d.o.o. reserves the right to change the prices of accomodation and services at any time. For customers who have paid an advance for their reservation, or provided acceptable reservation guarantee, Vela Vrata d.o.o. guarantees accommodation rates valid at the time of booking.
Categorization & Service Description
Vela Vrata Travel d.o.o. accommodation units are categorized and described in accordance with the official categorization of the Croatian Ministry of Tourism and its authorized agencies.
Vela Vrata Travel d.o.o.’s Right to Change and Cancel
Vela Vrata Traveld.o.o. reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Confirmed accommodation unit can be substituted by an accommodation unit of the same or higher category and at the price confirmed at the time of booking, provided that customer is notified in advance. In cases where substitute accommodation unit is not available, and the accommodation is paid in advance, Vela Vrata Travel d.o.o. reserves the right to cancel the reservation and refund the complete amount paid.
Customer’s Right to Change and Cancel
If the customer wishes to change or cancel a reservation, this must be done in written form (email, mail or fax). Changes must be made at least 3 days prior to the arrival date. In case of cancellation the cancellation policy will be applied as follows: for cancellations made less than 3 days prior to arrival or “NO SHOW” situation, or cancellations during the use of the accommodation, Vela Vrata Travel d.o.o. reserve the right to charge guests for the all reserved nights on the bed / breakfast basis. In circumstances caused by conditions beyond their control, customers must produce a written statement.
Vela Vrata Travel d.o.o.’s Obligations
It is Vela Vrata Travel d.o.o.’s obligation to take care of provided services, hosts, and customers’ interests and rights according to accepted customs and practices in tourism. Vela Vrata Travel d.o.o. will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.
Customer’s Obligations
The customer is required: to have valid travel documents, to act in accordance with the house rules in accommodation units. It is customers duty to check whether a visa or other travel certificates are required by the Croatian immigration authorities, for the citizens of country of her/his origin.
Check-in and Check-out Time
The check in time is from 15:00, all invoices needs to be paid by 11:00 on the check put date and the check out time is also till 11:00. If the customer fails to check out by the above stated check out time, extra charges will apply.
Luggage
Vela Vrata Travel d.o.o. is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the areas accessible to general public. Lost luggage or stolen goods should be reported without delay to the reception and the local police department.
Materials from the Web Site
With explicite written approval, any reproduction, copying, or distribution of design and/or technical background of Vela Vrata Travel d.o.o. web pages is strictly forbidden. This applies also to individual elements of web pages and Vela Vrata Travel d.o.o. logo design. Unless otherwise agreed upon, all documents, date and information published on the web pages are for personal use only, with full and due respect for all copyrights and ownership rights, as well as the rights of all third parties.
Court Jurisdiction
Any disagreements that may arise from these Terms and Conditions should be settled in friendly manner, and if that is not possible, it will be subject to settlement by the Court in Pazin.
Last modification: 26.11.2024.